Product-Related FAQs

What color is my eliquid supposed to be?

The color of our eliquids typically ranges from a clear to a medium yellow hue. Darker yellow hues are typically found in eliquids with higher nicotine strengths or eliquids with certain ingredients.

If you are concerned about the color, smell, or consistency of a bottle of eliquid that you purchased from us, please Contact Us or File a Complaint.

How should I store my eliquid when not in use?

All eliquid should be stored in a cool, dry environment and should not be exposed to direct sunlight or heat for an extended period of time. Avoid leaving your eliquid in your car on a hot day.

What do I do if my bottle of eliquid leaks?

If your bottle of eliquid is leaking, make sure that the center bottle tip is securely fastened to the bottle. The center tip comes pre-inserted into the cap and is compressed onto the bottle during the capping stage of the manufacturing process. Please note that any faulty compressions into the bottle will not be seen until first opening the bottle.

If your bottle of eliquid is leaking due to a fault compression, or if the tamper-evident seal on your bottle of eliquid is not intact, please File a Complaint and we will quickly address the situation.

What causes my bottle of eliquid to leak?

A bottle of eliquid may leak due to a variety of reasons, including:

  • The dispensing tip is not securely pressed into the bottle
  • The cap is not securely compressed onto the tip

To address this issue, you can try to press the tip onto the bottle and make sure that the cap is fully tightened onto the bottle threads.

If there is an issue with your product, please File a Complaint and we will quickly address the situation.

How do I return my bottle of eliquid if something is wrong with it?

If there is an issue with your product, please File a Complaint and we will quickly address the situation.

Order and Shipping Related FAQs

How long does it take to process and ship orders?

Most orders usually ship within 1-2 business days. If you place your order Friday-Sunday, your order may take an extra day or two to ship depending on the volume of orders we receive on the weekend.

Where can I found my order tracking number?

Once your order is prepared for shipment you will receive a shipping confirmation email notifying you that your order has shipped. This email will also contain your tracking number.

I received an “Order Verification” email. What should I do?

Because of the age we live in, there is a chance of fraudulent orders. To safeguard both the customer and ourselves when a retail order is placed in excess of $100.00 a verification e-mail will be sent out. Once the e-mail is verified your order will be processed, but not before.

What should I do if I made an error with my order?

Unfortunately, we cannot make changes to an order after the credit card has been charged. Please make sure to double-check your order before completing the purchase! Otherwise, we will have to cancel and refund your order so you can re-do your purchase with the correct items you would like.

How long does shipping take?

When selecting an expedited shipping method such as FedEx or USPS Priority, you are paying for a shorter transit time, not a shorter fulfillment time. Orders are processed in the order that they are received.

  • UPS Ground: usually delivers within 3-5 business days
  • USPS Priority: Usually delivers within 2-3 business days

If there is any issue with your order, broken bottles, wrong flavors, nicotine levels, etc. please take a picture immediately and email them to customer service. We will fix any issues right away.

*Please note: USPS Shipping timelines are not guaranteed*

Once an order has shipped we are no longer responsible for how long an order takes to deliver to you. There are many factors that can affect shipping timelines, including weather, postal courier errors, etc. We will ship your order in accordance with the timelines stated above. We will also be more than happy to open an investigation for you, but we cannot reship or refund an order that has been shipped.

What should I do if there is an issue with my order?

If there is any issue with your order, broken bottles, wrong flavors, nicotine levels, etc. please immediately proceed to File a Complaint and we will quickly address the situation.

What does it mean when my order says “Processing”?

Processing means that we haven’t shipped your order yet. This does not reflect payment status or inventory. Once your order has shipped the order status will show as fulfilled.

Returns & Exchanges Related FAQs

What is your Return Policy?

All sales are final.

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange for any reason.

What is your refund process?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a disclosed amount of days.

My refund has not arrived. What should I do?

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.